PetAmoureux.com provides a marketplace for sellers to anything that can be legally sold. We strive to provide a positive shopping experience. Please read the following to learn more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms and Conditions. By shopping on PetAmoureux.com, you’re agreeing to this policy and our Terms and Conditions.

Understanding PetAmoureux.com’s Limitations as a Venue
Communicating with Other PetAmoureux.com Members
Purchasing an Item on PetAmoureux.com
Leaving a Comment of an Item
Reporting a Problem with an Order or Returning an Item

Understanding PetAmoureux.com’s Limitations as a Venue

PetAmoureux.com provides a venue for buyers to discover and purchase from sellers. It is important to note that PetAmoureux.com is not a part of that transaction.

By shopping on PetAmoureux.com, you understand that:

• You are not buying directly from PetAmoureux.com, but from one of the many talented sellers on PetAmoureux.com;
• PetAmoureux.com does not pre-screen sellers and therefore does not guarantee or endorse any items sold on PetAmoureux.com or any content posted by sellers (such as photographs or language used in listings or shop policies);
• Each seller on PetAmoureux.com has their own processing times, payment options, shipping methods, and shop policies.

Communicating with Other PetAmoureux.com Members

Inquiries

You can use PetAmoureux.com’s Inquiries tool to communicate directly with sellers. Inquiries are a great way to ask sellers any questions you have about an item or an order.

Inquiries may not be used for the following activities:

• Sending unsolicited advertising or promotions, requests for donations, or spam;
• Contacting someone after they have explicitly asked you not to; or
• Interfering with a transaction or the business of another member.
  • Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on PetAmoureux.com. Examples of interference include:
    • Contacting another member via PetAmoureux.com Inquiries to warn them away from a particular member, shop, or item;
    • Posting in public areas to demonstrate or discuss a dispute with another member;
    • Purchasing from a seller for the sole purpose of leaving a negative comment;
    • Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as “click fraud.”
• Harassing or abusing another member. Any use of PetAmoureux.com Inquiries to harass other members is strictly prohibited. Similarly, Inquiries may not be used to support or glorify hatred. If you receive a Inquiry that violates this policy, please let us know right away.

Purchasing an Item on PetAmoureux.com

When you buy from a shop on PetAmoureux.com, you’re directly supporting an independent business, each with its unique listings, policies, processing times, shipping method and payment options.

By making a purchase from a Marketplace seller on PetAmoureux.com, you agree that you have:

• Read the item description and shop policies before making a purchase;
• Submitted appropriate payment for item(s) purchased; and
• Provided accurate shipping information to the seller.

Leaving a Comment of an Item

Comments are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience. You can leave a comment. Your comment and profile information will be publicly displayed on the item's page.

By leaving a comment, you acknowledge that your content may not:

• Contain private information;
• Contain obscene, racist, or harassing language or imagery;
• Contain advertising or spam;
• Be about things outside the seller’s control, such as a shipping carrier, PetAmoureux.com, or a third party;
• Contain threats or extortion;

We reserve the right to remove comments that violate our policies or Terms of Use.

Reporting a Problem with an Order or Returning an Item

PetAmoureux.com is not directly involved in a transaction between a buyer and a seller. However in the unlikely event that your order does not go as expected you can always report your experience to us. Please contact us and let us know. We strive to keep the PetAmoureux.com’s Marketplace a safe and trusted place to buy and sell.  

Returning an Item

Each seller has their own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns.