This policy is a part of our Terms and Conditions. By using any of PetAmoureux.com’s services, you’re agreeing to this policy and our Terms and Conditions.

What Can be Sold on PetAmoureux.com
What Cannot be Sold on PetAmoureux.com
Representing Yourself, Your Shop, and Your Listings Honestly
Privacy and Communicating with Other PetAmoureux.com Members
Creating and Uploading Content
Building a Positive Reputation Through our Reviews System
Providing Great Customer Service
Responding to Requests for Cancellations, Returns, and Exchanges

What Can be Sold on PetAmoureux.com

PetAmoureux.com provides a marketplace for sellers to anything that can be legally sold. We strive to provide a positive shopping experience. 

What Can’t be Sold on PetAmoureux.com

Product or service that violate our IPES Policy (Intellectual, Prohibited, Extinct & Sanctions Policy) are not allowed to be sold on PetAmoureux.com.

PetAmoureux.com may remove any listings that violate our policies. PetAmoureux.com may also suspend or terminate your account for any violations. You’ll still be obligated to pay any outstanding fees due on your PetAmoureux.com account. You can find more information in our Fees & Payments Policy.

If you are raising money on behalf of a charity, you must obtain that charity’s consent.

Representing Yourself, Your Shop, and Your Listings Honestly

At PetAmoureux.com, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on PetAmoureux.com, you agree that you will:

• Provide honest, accurate information in your About section.
• Honor your Selling Policies.
• Accurately represent your items in listings and listing photos.
• Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to PetAmoureux.com. 

Privacy and Communicating with Other PetAmoureux.com Members

Inquiries

You can use PetAmoureux.com Inquiries to communicate directly with your buyers or other PetAmoureux.com members. Inquiries are a great way for buyers to ask you questions about an item or an order.

Inquiries may not be used for the following activities:

• Sending unsolicited advertising or promotions, requests for donations, or spam;
• Harassing or abusing another member or violating our Code of Conduct Policy;
• Contacting someone after they have explicitly asked you not to; or
• Interfering with a transaction or the business of another member.

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on PetAmoureux.com.

Examples of interference include:

• Contacting another member via PetAmoureux.com Inquiries to warn them away from a particular member, shop, or item;
• Posting in public areas to demonstrate or discuss a dispute with another member;
• Purchasing from a seller for the sole purpose of leaving a negative review;
• Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as “click fraud.”

Harassment

Any use of PetAmoureux.com Inquiries to harass other members is strictly prohibited. Similarly, Inquiries may not be used to support or glorify hatred or otherwise violate our Code of Conduct Policy. If you receive a Inquiry that violates this policy, please let us know right away.

Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process and complying with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use PetAmoureux.com user information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to PetAmoureux.com users you interact with and compatible with this policy and PetAmoureux.com’s Terms and Conditions.

For more information, please see our Privacy Policy.

Creating and Uploading Content

As a member of PetAmoureux.com, you have the opportunity to create and upload a variety of content, like listings, text, photos, and videos.

In order to keep our community safe and respectful, you agree that you will not upload content that is:

• Abusive, threatening, defamatory, harassing, or otherwise in violation of our Code of Conduct Policy;
• Obscene or vulgar;
• In violation of someone else’s privacy or intellectual property rights; or
• False, deceptive, or misleading.

Building a Positive Reputation Through our Comments System

Reviews are a great way for you to build a reputation on PetAmoureux.com. Buyers can leave a comment. On the rare occasion you receive an unfavorable comment, you can reach out to the buyer or, leave a response.

Comments and your response to comments may not:

• Contain private information;
• Contain obscene, racist, or harassing language or imagery;
• Violate our Code of Conduct Policy;
• Contain prohibited medical drug claims;
• Contain advertising or spam;
• Be about things outside the seller’s control, such as a shipping carrier, PetAmoureux.com or a third party; or
• Undermine the integrity of the Comments system.

Extortion

Extortion is not allowed on PetAmoureux.com. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on PetAmoureux.com. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review. For more information, please see this Help article.

Providing Great Customer Service

We expect our Marketplace sellers to provide a high level of customer service.

By selling on PetAmoureux.com, you agree to:

• Respond to Inquiries in a timely manner.
• Honor the commitments you make in your selling policies.
• Resolve disagreements or disputes directly with the buyer.

Shipping and Processing Times

Sellers are responsible for shipping their sold items to buyers. 

By selling on the PetAmoureux.com Marketplace, you agree to:

• Provide an accurate “ships from” address.
• Specify your shipping costs and processing times in your listings.
• Ship items promptly after they are sold. Prompt shipping means that you ship each item within 2 business days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Inquiries.
• Comply with all local and international shipping and customs regulations.
• Notify the buyer when you shipped their item. 

Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Returns and Refunds State Law (FindLaw.com)

Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. State refund and return laws are summarized below. For more information, see FindLaw’s section on “Product Warranties and Returns.”

Customer Returns and Refunds Under Federal Law

Many retailers, as part of their business models, allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren’t legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

In addition to retailers being required to accept the return of defective items, federal law provides a “Cooling-Off Rule ” giving buyers three days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale. The rule applies to sales at the buyer’s home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller’s normal retail location.

Customer Returns and Refunds Under State Law

In addition to applicable federal law, many states have laws regarding consumer refunds. Often, refund policies must be prominently displayed at the place of purchase in order to be valid. Many states, in addition to the protections of the federal Cooling-Off Rule, allow consumers to rescind club memberships or other special sales contracts within a specified number of business days.

Other fees, such as restocking fees, normally must be made clear in the retailer’s policy language. Regardless of whether your state requires disclosure of return policies, you should ask any retailer for their particular policy before making a purchase. Additionally, states may or may not explicitly apply their laws to online sales.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via PetAmoureux.com Inquiries and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

We encourage both parties to work together to come to an amicable solution.